Quick answer
How do I avoid a bad Google review after a problem at the restaurant?
Offer a direct feedback channel — a QR code on the table or the bill — before the customer leaves unhappy. That gives your team the chance to fix the problem on the spot, instead of finding out later in a public review.
Day to day
Where you collect feedback day to day
Right after the meal
A QR code on the table or the bill: the customer rates service and dish in seconds.
After delivery
Find out whether the order arrived correct, hot and on time — and win back whoever had a problem.
A new menu
Test dishes and menu changes with the opinion of the people who actually eat there.
Team service
Find out which shift and which team delights, and which one needs attention.
Templates that make sense
The right surveys for your business
| Survey type | What it measures | Recommended frequency | Related methodology |
|---|---|---|---|
| Post-service CSAT | Satisfaction with the dish and the service, on the spot. | Every interaction | CSAT |
| Menu evaluation | What people love and what should come off the menu. | — | — |
| NPS | How far the customer would recommend your restaurant. | Quarterly | NPS |
Not sure where to start? AI drafts the questions for you — just review and publish.
Why trust Loyvox
Built to turn feedback into decisions.
Every Loyvox feature was built to make surveys simpler, analysis smarter and decisions faster. Because listening to customers only pays off when it turns into action and results.