Quick answer
How do I find out why a member is about to cancel?
Send a short survey to people who recently stopped showing up, asking why. Loyvox lets you do that anonymously, by link or WhatsApp, and pulls the answers together automatically in the dashboard.
Day to day
Where you collect feedback day to day
A member who stopped showing up
Spot who stopped attending and send a survey before the cancellation becomes final.
The first weeks
Learn how the member’s start went and fix what drives people away during onboarding.
Classes and instructors
Find out which classes, times and instructors actually keep members engaged.
Team climate
Listen to the front desk, instructors and cleaning staff — a satisfied team serves better.
Templates that make sense
The right surveys for your business
| Survey type | What it measures | Recommended frequency | Related methodology |
|---|---|---|---|
| Member NPS | How far the member would recommend your gym. | Quarterly | NPS |
| Cancellation survey | The real reason behind someone deciding to leave. | — | — |
| Team climate | How the environment is among your staff. | Yearly / half-yearly | Workplace Climate Survey |
Not sure where to start? AI drafts the questions for you — just review and publish.
Why trust Loyvox
Built to turn feedback into decisions.
Every Loyvox feature was built to make surveys simpler, analysis smarter and decisions faster. Because listening to customers only pays off when it turns into action and results.