Quick answer
How do I know whether patients are happy with the clinic?
The most direct way is to send a short survey right after the appointment, by link or WhatsApp, asking about the care and the experience. Loyvox works out the NPS automatically and shows the results in real time, with no spreadsheet involved.
Day to day
Where you collect feedback day to day
Right after the appointment
Send a quick survey by WhatsApp and learn how the experience went while it is still fresh.
Front desk and waiting time
Find out whether booking, waiting and the welcome match the quality of your clinical care.
Patients who did not rebook
Understand why someone stopped coming back and rebuild the relationship before losing them for good.
Referral (NPS)
Measure how likely a patient is to recommend your clinic and track it month by month.
Templates that make sense
The right surveys for your business
| Survey type | What it measures | Recommended frequency | Related methodology |
|---|---|---|---|
| Patient NPS | How far they would recommend your clinic to someone. | Quarterly | NPS |
| Post-appointment CSAT | Satisfaction with the appointment right after the visit. | Every interaction | CSAT |
| Front desk and facilities | Waiting, booking, cleanliness and the welcome. | — | — |
Not sure where to start? AI drafts the questions for you — just review and publish.
Why trust Loyvox
Built to turn feedback into decisions.
Every Loyvox feature was built to make surveys simpler, analysis smarter and decisions faster. Because listening to customers only pays off when it turns into action and results.