Quick answer
How do I fix a guest's problem before they check out?
Send a short survey during the stay — by WhatsApp or a QR code in the room — to catch any problem in real time, while there is still a chance to fix it before they leave.
Day to day
Where you collect feedback day to day
During the stay
A problem with the room or the service? Know right away and fix it before they leave.
At check-out
Measure the complete stay experience and see what delights and what irritates.
Guest NPS
Track who would recommend your property and turn that into positive reviews.
Evaluation by area
Front desk, cleaning, breakfast: find out exactly where to improve.
Templates that make sense
The right surveys for your business
| Survey type | What it measures | Recommended frequency | Related methodology |
|---|---|---|---|
| Guest NPS | How far the guest would recommend the property. | Quarterly | NPS |
| CSAT by area | Front desk, room, cleaning and food. | Every interaction | CSAT |
| Stay survey | The complete experience, from check-in to check-out. | — | — |
Not sure where to start? AI drafts the questions for you — just review and publish.
Why trust Loyvox
Built to turn feedback into decisions.
Every Loyvox feature was built to make surveys simpler, analysis smarter and decisions faster. Because listening to customers only pays off when it turns into action and results.