Loyvox
For franchises and chains

Find out which location is dragging the chain’s average down.

Satisfaction surveys for franchises and chains with several locations. Compare quality store by store and standardize the experience.

Create a survey free →See pricing

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Quick answer

How do I compare service quality across franchise locations?

Publish the same standardised survey in every location, with a field identifying the store, and compare NPS or CSAT side by side in the dashboard — the franchisor sees the whole network in one place.

Day to day

Where you collect feedback day to day

Compare locations
See NPS and satisfaction store by store and find exactly where the problem sits.
Quality standard
Guarantee the same experience across the chain, whichever location it is.
A location in decline
Get an alert when a store starts slipping and act before it affects the brand.
The franchisor’s view
Follow every location in one place, with comparable data.

Templates that make sense

The right surveys for your business

Survey typeWhat it measuresRecommended frequencyRelated methodology
NPS per locationCompare referral scores across every store in the chain.QuarterlyNPS
Store rankingSee which locations lead and which fall behind.——
Standardized CSATThe same survey across the chain, so comparison is like for like.Every interactionCSAT

Not sure where to start? AI drafts the questions for you — just review and publish.

Why trust Loyvox

Built to turn feedback into decisions.

Every Loyvox feature was built to make surveys simpler, analysis smarter and decisions faster. Because listening to customers only pays off when it turns into action and results.

Frequently asked questions

How do I compare satisfaction across different locations?

Include a location field in every survey and use the dashboard filters to compare NPS and satisfaction store by store.

Can I use the same survey across every store in the network?

Yes — publish one standard template for the whole network. That is what makes the comparison between locations fair, with the same question and the same scale.

How do I know when one particular location starts slipping?

Track how NPS or CSAT evolves per location over time — a drop in one of them points to exactly where to act.

Can the franchisor see every location in one place?

Yes. The dashboard consolidates results from all locations, with filters to look at each one individually.

Can each location have its own survey on top of the network standard?

Yes. You can combine one standardised survey for the whole network with location-specific surveys, if you need something beyond the standard.

Are answers identified?

You decide — collect customer identification, or run it anonymously.

Do I need technical knowledge to set this up across several locations?

No. The survey is built once in the visual editor and handed out (by link or QR code) to as many locations as you need.

Is it free to get started?

Yes. You can try it with one location on the free plan before rolling it out to the whole network.

Start listening to your customers today

It takes just a few minutes to create your first survey. No card, no contract.

Create a survey free →

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